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Sony Makes Buying Replacement Parts Expensive and Difficult
Hilary G. writes: My friends & I really like the Sony Fontopia headphones. The earbuds are soft & comfortable, and block outside noise well enough that you may listen at a civilized, Pete...
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Apple's Semi-Official Computer Replacement Policy
Yesterday we noted that our intern Alex Chasick was told by an Apple Genius that Apple will not automatically replace a defective laptop after the third hardware failure. Alex followed our advice and...
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AT&T Says They'll Charge $25 "Activation Fee" To Move SIM From A Broken Phone...
Does AT&T really charge a $25 “activation fee” when you move your SIM card to a GoPhone? A father had to replace his child’s broken cellphone over the weekend, and the rep at the AT&T store...
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Apple Replaces Lemon Laptop As Promised
Our intern Alex’s lemony MacBook Pro finally went out with a spectacular graphical display of what it looks like when a robot’s brain dissolves. Fortunately, Apple made good on the promise they gave...
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Whatever Acer Is Doing To Your Laptop Is The Opposite Of Repairing It
Reader Alex bought an Acer laptop with a 3 year extended warranty, and honestly, we lost count of how many times he’s sent it in to Acer for repairs — but every time Acer sends it back it seems to get...
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Circuit City's "Advantage Protection Plan" Doesn't Live Up To The Sales Pitch
A reader signing off as “Sucker” wants to let the world know that Circuit City’s extended warranties/replacement plans aren’t living up to the sales pitch. When he bought his XBOX 360, the salesperson...
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Happy Endings: Adidas Upgrades Your Tragically Leaky Backpack
Here’s a nice story from reader Aaron. His Adidas backpack soaked up a ton of water and ruined his books and papers, so he complained to Adidas. They referred him to their backpack manufacturer, and...
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Logitech Helps You Out Just Because They Feel Like It
Here’s a nice story! Cody bought a refurbished Logitech remote from an Amazon reseller — which he says had no warranty of any kind. When it broke, he called Logitech and they decided to replace it for...
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Best Buy Replaces Your TV, Forgets About It, Offers You Another
Reader Wayne is an honest person. His Best Buy Insignia TV died and so, of course, he brought it back to the store. They kept it for a little while, decided they couldn’t fix it, and replaced it with a...
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Takata “Deeply Sorry” To Those Affected By Defective Airbags, Still Reluctant...
Hiroshi Shimizu, enior Vice President, Global Quality Assurance Takata Corporation, answered questions during a Senate committee hearing regarding defective airbags.In September 2013, Stephanie...
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Takata Confirms It Will Replace About 400,000 Previously “Fixed” Airbags
(I Am Rob) Earlier this week Japanese auto part maker Takata announced it may have to call back some of the millions of airbags already replaced because they may still have a tendency to shoot shrapnel...
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Regulators Identify All Vehicles Recalled For Defective Takata Airbags
(I Am Rob) Consumers worried that they may be driving around with what some have likened to an explosive device in their steering wheel and dashboard can breathe a small sigh of relief, as federal...
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Fiat Chrysler Recalls More Than 88,000 Challengers For Takata Airbag Defect
(Consumerist Dot Com) Nearly a month after regulators announced they had identified all 33.8 million vehicles equipped with potential shrapnel-shooting Takata airbags, one auto maker says it’s not...
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Toyota Reportedly Set To Buy 13 Million Airbag Inflators From Takata’s Rival
(stellarviewer) Automakers have struggled in recent months to get their hands on enough new parts to replace millions of defective Takata airbags. To make matters worse, the Japanese auto parts maker...
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Toyota Officially Testing Airbag Inflators From Takata Rivals
(I Am Rob) A week after it was reported that Toyota planned to buy 13 million airbag inflators from a rival of Takata in an attempt to reduce the risk associated with millions of recalled safety...
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Regulators Could Call On Other Parts Makers To Increase Production Of...
(Listener42) Just days after federal regulators announced they would hold a public meeting to once again address the slow replacement of defective, shrapnel-shooting, Takata-produced airbags linked to...
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